Terms & Conditions
Legal Disclaimer
Terms and Conditions
Last Updated: February 20th, 2026
Welcome to YourPenPal.com. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully.
Acceptance of Terms
By using YourPenPal.com (“the Service”), you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Service.
Description of Service
YourPenPal.com provides a pen pal letter subscription service connecting users with volunteers who send letters to recipients for companionship and support.
Eligibility
You must be at least 18 years old to use the Service or have the consent of a legal guardian to enroll a loved one.
User Information and Privacy
We respect your privacy. Personal information collected is handled according to our Privacy Policy. Your loved one’s personal data is never shared with volunteers, except first name only for letter personalization. Letters are reviewed by us prior to mailing to ensure safety and privacy.
User Conduct
Users agree not to use the Service for unlawful purposes or to send inappropriate, harmful, or offensive content. Any violation may result in suspension or termination of service.
Volunteer Contributions
Volunteers write letters as part of a community effort. While we review all letters for appropriateness, YourPenPal.com is not responsible for the content of individual letters. Volunteer participation is voluntary and unpaid.
Payment and Subscription
Subscription fees are billed as described on the site. Payments are non-refundable except as required by law. We reserve the right to change pricing with advance notice.
Disclaimer of Warranties
The Service is provided “as is” and “as available.” We do not guarantee uninterrupted service or that the letters will meet your expectations.
Limitation of Liability
YourPenPal.com, its owners, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use of this Service.
Termination
We may terminate or suspend your access to the Service at any time for violations of these Terms or for any reason.
Changes to Terms
YourPenPal.com reserves the right to update these Terms at any time. Notice of changes will be posted on the website. Continued use of the Service constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of [Your State/Country]. Any disputes will be resolved in the appropriate courts of this jurisdiction.
Contact
If you have questions about these Terms, please contact us at support@yourpenpal.com.