Privacy Policy
A legal disclaimer
Privacy Policy
Last Updated: February 20th, 2026
Your privacy is important to us at YourPenPal.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
Information We Collect
• Personal Information: When you sign up or use our services, we may collect your name, email address, mailing address, and payment details.
• Recipient Information: For pen pal service recipients, we collect first name and mailing address to deliver letters safely.
• Usage Data: We may collect information about how you use our website to improve your experience.
How We Use Your Information
• To provide and manage our pen pal subscription services.
• To process payments and send receipts.
• To communicate important information about your account or our services.
• To improve and personalize your experience on our site.
• To comply with legal requirements.
How We Protect Your Information
We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. All letters are reviewed and mailed by our trusted team to ensure privacy and safety.
Sharing Your Information
We do not sell, rent, or trade your personal information. Your loved one’s personal details are never shared with volunteers beyond their first name for letter personalization purposes only.
Cookies and Tracking
Our website uses cookies to enhance user experience. You can manage your cookie preferences in your browser settings.
Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data, and to opt-out of certain data processing. Contact us to exercise these rights.
Children’s Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn of such data, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the date updated.
Contact Us
For questions or concerns about this Privacy Policy, please email us at support@yourpenpal.com.